Xplor Tips

Setting up your Xplor Account for the first time

If two guardians are listed on the account with email addresses, both will receive the invitation email, and both will need to register accounts in order for both to use the Xplor App.

1.   Check for an invitation email in your Inbox and select Create Account.

2.   Click Create Account.

3.   Tap Password.

4.   Enter Mobile Number.

5.   Enter Account Pin.

Didn’t receive a welcome email?

If you have not received your welcome email, please contact PACC by email (pacc@paccpetersham.com.au) or call us on 0439 721 118 and we can resend it to you (don't forget to check your junk email).

Already have an Xplor Account?

The system will automatically detect if your email is already in the system. If it is the accounts will be automatically merged.

Make a Booking via the Xplor Home App

Navigate to the 'Bookings' tab, select a day, start a new booking (top right), select the child and booking type, repeat the process for additional bookings, then checkout (click the pram in the top right corner).

How is this different to the old system?

  • Vacancy for each day is not shown. Unless you see 'No Space' when you select the day to book, there should be a spot.

  • Each booking request is 'approved' by the PACC Team within 1 business day.

  • Pending the type of care being booked you may be prompted to enter drop off and pick up times. Don't stress, these are only used as a rough guide.

*Only students enrolled into the service and an activated Xplor account can use the Xplor Home App for bookings. Email PACC if you need the Xplor activation email resent.

How to Cancel a Booking via the the Xplor Home App

Bookings can be cancelled via the App by selecting the booking you wish to cancel, click 'Absent', click 'Request' and then the request will be sent to

ADDING PAYMENT DETAILS

Saving Direct Debit Details via Home App

Please note: only the primary carer of the child will be able to save payment details.

Saving Direct Debit Details via Home Web (browser)

SIGNING YOUR CHILD IN OR OUT

Option 1: QR Code

Sign your child in/out through the Home App by using the QR code located at the kiosk. This is the easiest and quickest method for those with the Xplor App (Authorised Nominees cannot use this method as they do not have access to the Home Xplor App).

Option 2: Mobile Number and PIN

Option 3: Email and Password

ADDING AUTHORISED NOMINEES

Adding Guest Permissions for Drop Off and Pick Up

Adding a Authorised Nominee is the perfect solution to enable child drop off and pick up from those other than the primary account holders.

Parents using the Home App can authorise contacts for emergency, collection (also currently known as Hub Guests), medical, excursion and transportation from the pre-existing ‘Hub Guests’ tab in the app.

SUMMARY OF WHAT YOU NEED TO KNOW

Getting Started

  • If there are two parents (with emails in our system), both must complete their own account creation to enable them both to use the Xplor App (recommended). Only one parent can be the 'primary' carer and manage the finances of the account. If only one parent received the email, contact Management to have the other parent added.

  • We strongly encourage parents to download the Xplor Home App - this makes managing PACC simple and convenient. Simply search Xplor Home in your App store. Alternatively, you can use the Xplor platform through a browser home.myxplor.com.

  • If other guardians will be dropping off and picking up the children, they must be added as 'Hub Guests' within Xplor. This can be done through the App. Hub Guests cannot use the Xplor App, signing children in/out via email and password/pin.

Bookings

  • All care types (before/after school and vacation care), including casual or permanent/ongoing requests can be made via the Xplor Home App.

  • By default bookings through the Xplor Home App will be assumed to be 'casual' (once off), unless otherwise noted in the comment section of the booking.

  • Each booking request is 'approved' by management within 1 business day.

  • Pending the type of care being booked you may be prompted to enter drop off and pick up times. Don't stress, these are only used as a rough guide.

Financials

  • payments are made via direct debit (charged are automatically debited). The direct debit payment source can be changed/updated in the Xplor App.

  • Statements can be viewed within the Xplor Home App.

  • More than one guardian (e.g. both parents) can be account holders and use the Xplor App, however only the 'primary carer' can view/manage the account financials.